Editor's review
Jitbit Help-Desk is a customer support and knowledge-base software based on ASP.NET. Jitbit Help-Desk is a web based help desk software ("trouble ticket software" or "issue tracking software"). It is easy to install and is accessible from anywhere via Web. The software is also available as a service through a hosted version of the same.
Features: Jitbit Help-Desk is a customer support and knowledge-base software it also offers help desk functionalities such as trouble ticket and issue tracking. It is easy to install and is accessible from anywhere as a Web application. It is very intuitive to use. Jitbit Help-Desk tracks and handles customers issues and saves technicians` time. With tight email integration it instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians. It is quite flexible, different user roles and security and permissions can be assigned easily. Technicians can be assigned to different areas, no customer sees someone else`s data, etc. It is multilingual and handles English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish and Portuguese languages as of now. File attachments can be handled. Knowledgebase and reports functionalities are available. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application. Help desk technicians, responsible for the ticket category (for example, email-engineer for email issues, or webmaster for website-related issues etc) are notified of the new issue, and "take" it (or are assigned by the administrator). Jitbit Help-Desk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Overall: A nice and easy way for setting up a feature rich help desk.
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